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Refund Policy

Our commitment to customer satisfaction and transparent refund processes

Overview

At Max-Tech I.T Solutions, we are committed to providing exceptional service and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds, cancellations, and service adjustments.

We understand that circumstances may arise where you need to request a refund or cancel a service. Our policy is designed to be fair, transparent, and customer-focused while maintaining the sustainability of our business operations.

Service Categories and Refund Terms

IT Consultation Services

  • •Full refund available if cancelled 24 hours before scheduled consultation
  • •50% refund for cancellations made 2-24 hours before appointment
  • •No refund for same-day cancellations or no-shows

Hardware Repair Services

  • •Full refund if we cannot repair the device after diagnosis
  • •Partial refund for cancelled repairs before work begins
  • •No refund for completed repairs or if customer changes mind after work starts

Software Services & Development

  • •Full refund for cancelled projects before development begins
  • •Partial refund based on project completion percentage
  • •No refund for completed projects or delivered software

Security System Installation

  • •Full refund if cancelled before equipment is ordered
  • •Partial refund minus equipment costs if cancelled after ordering
  • •No refund after installation begins

Refund Process

1.Submit refund request via email to info@mtechitng.com or call +234 903 050 5693
2.Include your name, service details, and reason for refund
3.We will review your request within 2-3 business days
4.Approved refunds will be processed within 5-10 business days
5.Refunds will be issued to the original payment method

Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:

  • • Service quality issues or technical problems on our end
  • • Emergency situations or force majeure events
  • • Long-term customer relationships and loyalty
  • • Cases where we cannot fulfill our service obligations

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: info@mtechitng.com

Phone: +234 903 050 5693

Address: 18, Oba Yekini Elegushi Rd, Ikate Elegushi, Lekki, Lagos, Nigeria

Policy Updates

This refund policy may be updated from time to time. We will notify customers of any significant changes via email or through our website. The most current version of this policy will always be available on our website.

Last updated: February 2025